Terms and Conditions

Privacy Statement

All data gathered as a result of your visit will be treated as confidential and will not be divulged to a third party without your consent.

If your name is on our database and you request that we remove or alter it, we will do so within 72 hours of receiving your request. To request removal from our database or alteration to your existing entry.


Our delivery drivers only carry up to £20 in change, payment must be in £ sterling.

We accept the following forms of payment:

Online Credit / Charge cards: Only from website Paypall ,Visa and Mastercard are accepted.

All majority debit/ credit cards are accepted.

There will be £0.99p service charge added to all our order.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary. In the event of Whitstable Charcoal Grill needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.

Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent. Amendments to the order or delivery time can be made no later than 5 mins prior to the start of the delivery window booked.

Amends to the order must be made by phoning the shop direct. Your initial payment will be cancelled and a refund will be arrange within 7-10 working days.


Although every care is taken, some products may contain nuts. The Desserts sold by our shop may contain nut derivatives. Please ask for further details about or allergy needs.

Although great care has been taken to remove all bones from chicken and meat, some may remain. Minimum order value applies, and you will be notified when you reach the basket if your order is below the minimum value.And the minimum order is £10 and over

Delivery times

Our goal is to provide the best food delivery service possible which includes an excellent reputation for on-time delivery i.e. delivering your order at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this. Our real time delivery is between 20 - 35 min.

Latest Order Time

Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the shop and speak to the duty manager.

Contact Us

20 Oxford St

Phone: 01227 265 888
Web: www.whitstablecharcoalgrill.com